Telephone: 0800 902 0407 | Email: info@bigbearclothing.co.uk

What We Do - Questions and Answers

Below you will find a list of commonly asked questions and answers, which are helpful to consider before placing an order.


Question: " I have a design I would like embroidered onto a polo shirt, how much is this? 

Answer:
We first need to see a visual of your design, to determine how many stitches we think the design will need, this is how we charge for the embroidery - per 1000 stitches. It is also helpful to know what type of garments you would like, as this also determines how many stitches we think the design needs. To create the embroidery design we charge a one off set up charge of £6.00 per 1000 stitches. This design then stays on file for any future orders and is not charged again, unless edits need to be made to it i.e. date changes or wording alterations.

On the Product pages you will find each product marked up with a 5,000 stitch design and 1 or 2 colour printing to help you guage costings. Products.

Question:
"What format do you need the artwork in?"


Answer:
Most computer formats we can use. Preferably for Embroidery, a high resolution Jpeg is best and for Screen printing and Vinyl printing an Eps file is required. Please contact us if you are unsure on this.

Question:
"How many items do I need to order?"


Answer:
For embroidery our minimum order is 10 garments, for Screen printing our minimum order is 25 garments and for Vinyl printing our minimum order is 15 pieces, this can be made up of different garments of different colours and sizes, as long as the design stays the same for all. For volume orders, the price per item can greatly be reduced.

Question:
"I've left my order till the last minute, can you help?"


Answer:
We usually say orders will take between 12-14 working days depending on stock being available, from sign off of artwork, but we can offer a faster turnaround of 3 - 5 days if required (depending on size of order), for this we charge 15% of total job order. Unfortunately with printing, the quickest we can do is 7 days.

Question:
"We would like our names on each garment, but have 50 employees, can this be done?"


Answer:
Yes is the answer, this process is called monogramming and we charge £2.00 per name for left chest or sleeve size script and £5.00 per name if wanted across the shoulders, this is for embroidery in a font style of your choice.

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